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In uncertain times trust is the elusive x-factor in the success of many businesses. Many think trust is something that can only be cultivated over time, but what if we could fast track the process?

Join us online on 1pm - 5pm AEDT Thursday, 21 October 2021 for an exclusive session for Directors, CEOs and Operations Managers on how their business can build trust across internal and external processes. You will learn how to:

  • raise profitability by shortening processes so clients move quickly to work with you

  • empower your staff to have better and deeper conversations with clients and ultimately close on more clients

  • build a culture that automatically prioritises the client

  • reach out to clients beyond traditional methods

Following our educational program, we will have virtual drinks until 7pm, stay on as long as you want to network with your fellow peers at the executive level.


Keith Dugdale
A successful author, business coach and international speaker on client relationships and building trust in business

Building the trusted organisation

Most modern organisations have been designed and structured for the knowledge economy, where what they market and sell is their credibility, where people buy from them because they can trust their technical knowledge and expertise. This in turn led to organisations structuring their recruitment, rewards, technology, support systems and strategy to feed this knowledge based enterprise. However, many organisations now realise that trust is much broader and deeper than technical knowledge and expertise, and as a result are having to re-design their organisation to drive an approach where everything they do means the market will trust them. In this presentation, Keith looks at what organisations have done to re-design who they are - to build trust not only with their clients, but internally within the organisation as well.

Kieran Flanagan
Speaker | Author | Social Commentator - The Elements of Influence™

How to build extraordinary relationships with your customers, your community & within your team

Whether you’re a leader, a brand, a business owner, or an ambitious professional, your ability to engage your customers, team and community is key to your success. If the events of 2020 and 2021 taught us anything, it’s that our ability to build and maintain connection and engagement is the critical skill for leaders and businesses to both survive and thrive. So how do we build powerful connections in a post-pandemic world and what has changed in the way we communicate, behave, interact and build culture? In this insightful and compelling presentation, Kieran will explain why leaders, businesses and brands need to be more creative in how they build trust, create engagement and re-establish connection. Specifically, Kieran will reveal why it’s your humanity, not your technology, that is central to making communication and collaboration work.​

Jason Back 
Director of Broker Essentials and is Australia’s leading Mortgage Broker Mentor and sought after media commentator

How to create an attraction business via referrals 

The session covers the fundamentals of creating an attraction business to generate more quality referrals that convert. We discuss the key fundamentals of what you are really selling and how to make sure your clients feels safe. This Keynote explores: why we don't ask for referrals; creating a memorable customer experience; Aristotle's 5Ws; the actions you can take now to increase your referrals tomorrow and the trust deficit.


A little fun to end!

To celebrate the 10 year anniversary of SCA National, each person who registers will received a special gift box with cocktails (mocktails too!) and a memento to mark the occasion. Please note gift box deliveries have now closed.

The last 40 minutes of our program will end with a surprise guest to help us celebrate!

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$280 for SCA members 

Who should attend: Directors, CEOs and Operations Managers 

Attendance is worth 3 CPD points

SCA Supplier members CANNOT attend 


If you have a question or require assistance, please email marketing@strata.comunity

This event is proudly supported by SCA National Partners  

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