Code of Ethics
Strata Community Association (SCA) and its members are dedicated to building a trusted, professional and ethical strata sector. The Code of Ethics (Code) outlines the values that guide how members engage with clients, communities, colleagues and the broader public, promoting fairness, respect and transparency in all interactions.
Whether you are working with a strata manager or a service provider, you can expect our members to act with integrity, take responsibility for their decisions, communicate openly and treat everyone with respect. These values are central to creating better experiences for owners, residents and the strata sector as a whole.
Scope and Applicability
This Code applies to all SCA members across Australia and New Zealand and anyone can raise a complaint in compliance with the Complaints Management Process (CMP). It is intended to address concerns that relate specifically to potential breaches of the Code.
General operational matters are not considered under this process unless the behaviour also raises ethical concerns, such as dishonesty or conduct that lacks integrity and is professionally or morally unacceptable.
While anonymous complaints are not generally accepted, exceptions may be made where the matter is serious, credible, and a valid reason is provided for withholding the complainant’s identity. In such cases, the complaint must still include enough detail and supporting evidence to allow for a fair and informed assessment.
Allegations of breach of the Code must be made in writing using the online Code of Ethics Complaint Form.
For queries, please contact complaints@strata.community or 0434 706 770.
Click on the links below to access the documents.
Complaints Management Process (CMP)
SCA maintains a fair, transparent and accountable Complaints Management Process to assess concerns raised about member conduct.
The CMP is not designed to resolve operational disputes, but to determine whether a member has breached the Code of Ethics or behaved in a manner inconsistent with SCA’s values and standards.
Key Principles:
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Fairness: Every party involved in a complaint is treated with respect, given a reasonable opportunity to be heard, and assessed without bias. The process ensures that decisions are based on clear, objective evidence and guided by procedural integrity.
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Transparency: The process, including how complaints are assessed, decisions made, and outcomes communicated, is clear, consistent, and open.
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Accessibility: The CMP is publicly available, free to access, and written in plain language. Guidance and support are offered where needed to ensure all stakeholders can meaningfully participate.
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Supportive: Parties are treated with respect throughout the process and participants are encouraged to engage in good faith to resolve matters constructively.
Lodging a Complaint
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Only complaints submitted through the online SCA Complaint Application Form and lodged in accordance with the approved complaints process will be accepted for review.
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Relate to an SCA Member only - Check list of SCA Members here.
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Be supported by relevant evidence; unsupported allegations will not be considered.
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Include no more than 10 attachments, with a maximum total of 50 pages. If additional documents are necessary, a request for approval must be submitted to complaints@strata.community.
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Avoid duplication by ensuring the same document or email is not submitted multiple times.
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Clearly identify which attachment(s) corresponds to the allegation(s). Include page numbers where appropriate
Allegations of breach of the Code must be made in writing using the online Code of Ethics Complaint Form.
For queries or assistance, please contact complaints@strata.community or 0434 706 770.