Strata Management Practice Standard

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Strata Community Association (SCA) has developed a Strata Management Practice Standard (SMPS), which is offered to SCA members as an opportunity to further their professional standing in the strata management industry.

The SMPS is a voluntary practice standard for strata community management businesses, in relation to their own internal procedures as well as contractual relationships with strata communities.

Through an independent audited process, the SMPS recognises businesses that have developed and adhered to documented internal processes, which are implemented to improve both client satisfaction and internal business processes.

Certified SCA Strata Management Firm Members

Certified Strata Managment Firm
Certified Date
Location
All Strata Management Services
September 2019
WA
Richardson Strata Management Services
January 2020
WA
Abode Strata
May 2021
WA
Dominion Strata Management
June 2021
WA

Why should a business consider SMPS Certification?

Through the SMPS program the Business will establish systems and procedures that will allow an increase in operation, customer satisfaction, productivity, and consistency in delivering service to their clients.

SPS Certification offers your business the following benefits:

  • A listing on the ‘Certified Members Directory’ on the SCA website that all enquirers to SCA are referred to when seeking a strata manager

  • Provides peace of mind for existing and prospective clients knowing the business’s policies, procedures and accounts are audited annually

  • Provides a beneficial training tool for employees, provides employee certainty and promotes retention

  • Reduces risk of professional indemnity claims

  • Provides a competitive advantage and point of difference

  • Use of the SMPS Certified logo for marketing and promotion


The SMPS addresses three areas:

  1. The strata management business (the Business)

  2. The relationship between the Business and a strata community

  3. Other procedures

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How to get started?

Download the SMPS Implementation Guideline to identify all the documentation required before you submit your application.

 

Your workplace will need to prepare a range of policies and procedures​. Depending on your current documentation this may take your business 3-12 months. SCA is working on templates to assist you in this process. 

Applications are open.

Following your application you will be contacted via SCA National to view your checklist and provide an invoice for the Application and Stage 1.

 

For Stage 2, should all documentation not be prepared ready for the audit, this may then increase the fee to the Auditor so we recommend you finalise all your information prior to submission.