2026 SCA AUSTRALASIA CONFERENCE
PROGRAM
1800-2100 - Welcome Cocktail Function
Sponsored by Macquarie Bank
Where: National Wine Centre of Australia
Dress Code: Cocktail Attire
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0700 - Registration Desk
0730 - Exhibition Open
0910-0925 - Welcome by MC
0925-0930 - Official Conference Opening Welcome
Joshua Baldwin, Australasian President, SCA Australasia
Alisha Fisher, Australasian CEO, SCA Australasia
0930-1030 - KEYNOTE: Leading with Fire
Sponsored by Body Corporate Brokers (BCB)
Leadership is tested most when conditions are harsh, expectations are high, and failure is not an option. Drawing on powerful lessons from one of the most extreme and unforgiving environments on earth, this opening keynote uses vivid stories and striking parallels to explore what courageous leadership looks like under pressure. It examines how professionalism and culture are revealed in moments of uncertainty, setting a powerful tone for conversations about leadership and the future of the strata profession.
1030-1110 - Morning Tea
Sponsored by RHM Consultants
Meet Rachael Robertson at Body Corporate Brokers (BCB) Booth
1110-1150 - The Hard Truth About Retention
Sponsored by CHU Underwriting Agencies
Staff turnover is rarely just a people problem, it is a business risk. This session cuts through surface explanations to examine how workplace culture directly influences retention, performance, and business strength. Using global research insights, it explores the hidden costs of turnover, why exit interviews often fail to reveal the truth, keeping the right people and how culture shapes decisions long before resignation letters appear. Honest and evidence-led, this session reframes retention as a leadership responsibility and positions strong culture as essential infrastructure for a stable, resilient, and successful strata management business.
1150-1230 - Value by Design
Sponsored by Macquarie Bank
Business value is not created at the point of sale, it is built over time through deliberate decisions about structure, governance, people, and risk. This session explores the key drivers that influence business value in the strata sector, including financial performance, client concentration, systems maturity, leadership depth, and organisational culture. Drawing on current merger and acquisition activity and succession planning trends, the discussion provides insight into how buyers assess businesses and what makes a firm attractive, resilient, and transferable. Whether an owner is considering growth, partnership, succession, or eventual exit, this session examines how strategic choices made today shape the long-term strength and value of a strata business.
1230-1340 - Lunch
1340-1350 - The Future of Connectivity
Sponsored by nbn
Connectivity is now essential infrastructure in strata communities, shaping how residents live, work, and engage at home. This short update from nbn explores the future of connectivity and the at-home experience for strata residents, highlighting the role resilient digital infrastructure plays in supporting reliability, safety, and long-term community outcomes. The session provides a forward-looking snapshot of what strata leaders need to understand as expectations around connectivity continue to evolve.
1350-1430 - Service Recovery Mastery
Complaints are inevitable in strata, but dissatisfaction doesn’t have to be. This highly interactive session explores how effective service recovery can transform difficult moments into opportunities to build trust, loyalty, and advocacy. Examining common complaint triggers, emotional dynamics, and the behaviours that escalate or defuse conflict; there will be practical and skills-focused discussion to reframe complaints as a leadership and service capability, showing how the right response at the right moment can strengthen relationships and professional credibility.
1430-1510 - What Clients Really Want (But Rarely Tell You)
Sponsored by Grace Lawyers
Clients often share concerns only when something goes wrong and even then, the full truth is rarely spoken. This panel session offers candid insight into what clients value, what frustrates them, and where service expectations are quietly shifting. The discussion explores real experiences, decision-making triggers, and trust drivers in strata relationships. Honest and unfiltered, this session challenges assumptions and creates space for reflection on how service delivery can evolve to better meet client needs.
1510-1540 - Afternoon Tea
Sponsored by RHM Consultants
1540-1640 - Small Actions, Lasting Impact
Accountability is rarely demonstrated in policies, frameworks, or statements of intent. It shows up in everyday decisions, small actions, and how responsibility is taken when no one is watching. This end-of-day session explores how individual and collective accountability strengthens businesses and lifts professional standards across an industry. Drawing on case studies from other sectors, it examines how small, intentional actions can create credibility and long-term impact.
1640-1645 - Day 1 Close by MC
1800-2100 - Street Eats & Beats Social Function
Where: Plant 4 Bowden
Dress Code: Smart Casual
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0800 - Exhibition Opens & Registration Opens for Wednesday Delegates
0930-0940 - Day 2 Welcome by MC
0940-1030 - KEYNOTE: The Age of Reinvention
The forces reshaping professional services are no longer emerging, they are already here. This keynote confronts the reality that standing still is no longer a viable strategy for strata businesses. Drawing on disruption and transformation lessons from other service industries, The Age of Reinvention challenges leaders to rethink how value is created, delivered, and sustained. With sharp insight and practical provocation, this session reframes reinvention not as a future project, but as an immediate leadership responsibility for businesses that want to remain relevant, resilient, and competitive.
1030-1100 - Morning Tea
1100-1130 - From Service Provider to Powerhouse
Sponsored by Active Utilities
The strata sector is evolving beyond administration and compliance. This panel explores how forward-thinking strata businesses are redefining their role. Moving from service providers to strategic partners. The discussion examines how branding, positioning, and trust shape business value and market relevance. Drawing on real experiences from leaders across management firms, this session challenges traditional perceptions of strata management and invites participants to rethink how their business creates, communicates, and delivers value.
1130-1210 - Structuring for the Future
Sponsored by Body Corporate Brokers (BCB)
If long-term value is the goal, the next question becomes: how should a strata business be structured to sustain it? Building on the insights from Day 1, this forward-looking discussion turns to the practical realities of designing a business that can grow, adapt, and remain resilient over time. As the industry evolves, firms must consider how their organisational structure, leadership capability, service model, and operational systems will support the next phase of the sector. Leaders are invited to think critically about longevity, resilience, and value creation beyond day-to-day operations. It explores practical approaches to structuring teams, developing leadership depth, scaling operations sustainably, and preparing the business for future opportunities.
1210-1320 - Lunch
1320-1400 - Leading without Authority
Sponsored by BIV Reports
Strata managers are required to lead in environments where authority is limited, decisions are shared, and influence matters more than control. This closing keynote explores the psychology behind influence, persuasion, and behavioural leadership, and why credibility, honesty, and trust are more powerful than position or title. Drawing on behavioural insights and real-world application, this session reframes influence as a professional skill that can be learned, strengthened, and used responsibly. It closes the conference by equipping participants with practical tools to guide committees and communities toward better decisions and stronger outcomes.
1400-1405 - Draw the Trade Passport
1405-1410 - Conference Close by MC
1800-2300 - 2025-2026 SCA Australasia Awards Gala
Where: Adelaide Convention Centre, Halls M and N
Dress Code: Black Tie / Evening Wear
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We thank our National Partners
We thank our Conference Sponsors
