2026 SCA AUSTRALASIA CONFERENCE
PROGRAM
1800-2100 - Welcome Cocktail Function
Sponsored by Macquarie Bank
Where: National Wine Centre of Australia
Dress Code: Cocktail Attire
0700 - Registration Desk
0730 - Exhibition Open
0910-0925 - Welcome by MC
0925-0930 - Official Conference Opening Welcome
Joshua Baldwin, Australasian President, SCA Australasia
Alisha Fisher, Australasian CEO, SCA Australasia
0930-1030 - KEYNOTE: Leading with Fire – The Courage to Redefine a Profession
1030-1110 - Morning Tea
1110-1150 - Culture That Keeps People – The Hard Truth About Retention
1150-1230 - The Psychology of Influence
1230-1340 - Lunch
1340-1430 - Service Breakthroughs – What Clients Really Want (But Rarely Tell You)
1430-1510 - Service Recovery Mastery – Turning Complaints into Advocates
1510-1540 - Afternoon Tea
1540-1610 - Surprise and Delight – The Art of Unexpected Service
1610-1640 - The Professionalism Pledge
1640-1645 - Day 1 Close by MC
1800-2100 - Street Eats & Beats Social Function
Where: Plant 4 Bowden
Dress Code: Smart Casual
0800 - Exhibition Opens & Registration Opens for Wednesday Delegates
0930-0940 - Day 2 Welcome by MC
0940-1030 - KEYNOTE: The Age of Reinvention – Why Every Strata Business Must Transform Now
1030-1100 - Morning Tea
1100-11.30 - From Service Provider to Powerhouse – Redefining the Strata Business
1130-12.10 - Scaling Without Breaking – Growth That Lasts
1210-1320 - Lunch
1320-1400 - Building Value
1400-1405 - Draw the Trade Passport
1405-1410 - Conference Close by MC
1800-2300 - 2025-2026 SCA Australasia Awards Gala
Where: Adelaide Convention Centre, Halls MN
Dress Code: Black Tie / Evening Wear
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We thank our National Partners
We thank our Conference Sponsors
