GET INSPIRED WITH FELLOW INDUSTRY SENIOR LEADERS
Senior Leaders Forum
SMARTER OPERATIONS
FREEING YOUR PEOPLE FROM THE BUSY WORK TO
FOCUS ON VALUE AND CONNECTION
The strata industry is evolving fast and the most successful businesses are those finding smarter ways to operate. Smarter Operations is a two-day forum designed to help strata business leaders and managers reimagine how their firms work: streamlining internal processes, empowering their teams, and freeing up more time to focus on clients and communities.
Through real-world examples, case studies, and hands-on sessions, this event explores how the next generation of strata practices can lift efficiency, profitability, and service quality while keeping people at the heart of every decision.
Smarter operations aren’t about doing more, they are about doing what matters most. The Senior Leaders Forum shows how forward-thinking strata businesses are creating workplaces that run efficiently, deliver exceptional value, and allow managers to spend more time with the communities they serve.
Through this event, we aim to:
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Equip attendees with practical, ready-to-apply strategies to streamline their business operations.
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Showcase real examples of modern business practices that enhance team efficiency and client relationships.
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Reinforce the value of human-centred leadership in an increasingly fast-paced strata environment.
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Inspire a shift in mindset from "busy" to "effective", helping strata managers reclaim time for client connection and strategic growth.
Join us in sunny Byron Bay for an inspiring event in one of Australia’s most iconic locations.
** This event is open to SCA Strata Management members only **
Early Bird Closes on Friday 15 May 2026.
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$1,060 Full Delegate Registration | Member Early Bird **
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$810 2 Day Forum Program Only I Member Early Bird *
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$2,880 Full Delegate Registration Group Registration (3 or more people) | Member Early Bird**
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$2,280 2 Day Forum Program Only Group Registration (3 or more people) | Member Early Bird**
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$150 Wednesday Casual Social Function
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$150 Thursday Casual Social Function
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$300 Partner Full Social Registration I Member
All prices are inclusive of GST.
** Full Delegate Tickets include:
2 Day Senior Leaders Program
Wednesday Casual Social Function
Thursday Casual Social Function
* Program Only Tickets do not include social functions.
To ensure a smooth experience for all attendees, it is crucial that all delegates thoroughly review and become acquainted with the Terms and Conditions as there are changes this year. This will help in promoting a seamless and successful event, as well as ensuring that all participants are aware of their rights and responsibilities.
Event Options
Program Schedule
Forum Day One
Wednesday 29 July 2026
10:00am - 3:00pm
Elements of Byron
Banksia Pavillion 2
Wednesday Casual Social Function
Wednesday 29 July 2026
6:00pm - 9:00pm
Location TBC
Forum Day Two
Thursday 30 July 2026
10:00am - 3:00pm
Elements of Byron
Banksia Pavillion 2
Thursday Casual Social Function
Thursday 30 July 2026
6:00pm - 9:00pm
Location TBC
Program
Wednesday 29 July 2026
Automating the Mundane and Blocks
9:30am - 10:00am
Registration and Morning Tea
10:00am - 10:10am
Welcome & Opening Remarks
10:10am - 11:10am
The Human Advantage in the Age of Efficiency
As the strata sector modernises, the conversation is often dominated by systems, automation, and productivity. But behind every efficiency gain lies a deeper question: how do we make work smarter without losing what makes it human?
11:10am - 12:00pm
Smarter Office Systems That Work
Every strata business knows the feeling of being buried under emails, documents, and deadlines. But what if your office systems worked for you by creating structure, calm, and consistency instead of chaos.
12:00pm - 12:30pm
Case Study - How We Amended Operational Efficiency by 30% Without Hiring More Staff
In this candid and practical case study, a strata business leader shares how their team reviewed internal workflows, identified duplication, and restructured systems to save time, reduce stress, and improve client service.
12:30pm - 1:20pm
Lunch
1:20pm - 2:20pm
Workshop: Map Your Workflow – Spot the Bottlenecks
Behind every busy team lies a tangle of repeated steps, and time-wasting processes that drain productivity and energy. This practical, hands-on workshop helps participants identify “time thieves” that could be simplified, delegated, or automated.
2:20pm - 3:00pm
Supporting Staff Performance
Explore how to coach rather than correct by using structured processes, clear performance frameworks, and data-driven insights to support staff growth, balance workloads, and reduce burnout.
Thursday 30 July 2026
Building a Data-Driven Strata Business
10:00am - 10:10am
Day 2 Welcome
10:10am - 11:10am
Seeing Around Corners
Using insight-driven systems to identify and manage risk before it becomes an issue. Smarter analysis and proactive processes can strengthen business resilience and client trust.
11:10am - 11:50am
Guardrails & Gains
Compliance is often seen as the burden of doing business, however what if it could become a genuine advantage? Explore simple changes to protect the business while freeing staff to focus on service and relationships.
11:50am - 12:30pm
Building Predictive Reports for Improvement
Every business collects mountains of information, and it sits unused, scattered across systems, instead of guiding better business decisions. Turn everyday information into powerful insights for planning, forecasting, and performance improvement.
12:30pm - 1:20pm
Lunch
1:20pm - 2:20pm
Deepening Client Connections
Improved communication tools, client dashboards, and automated updates can make clients feel more informed and supported, while freeing managers to focus on meaningful interactions rather than manual follow-ups.
2:20pm - 2:50pm
Tech Stack Showdown – What Works, What Doesn’t
No two strata businesses run exactly the same way. Every firm relies on a tech stack to keep the wheels turning. A transparent look at how different businesses build their tech ecosystems, the lessons learned along the way, and what to prioritise.
2:50pm - 3:00pm
Wrap-Up & Key Takeaways
Where
Elements of Byron is nestled on 50 acres of pristine beachfront at Belongil Beach, and is the perfect destination for our upcoming Senior Leaders Forum. When you’re not engaged in the program, you can unwind in the inviting lagoon-style swimming pool, pamper yourself in Osprey Spa, or simply enjoy the peaceful surroundings. Discover a unique and sustainable way to travel from Elements of Byron to the heart of Byron Bay aboard the world’s first fully solar-powered train. Just a two-minute walk from the resort lobby, North Beach Station offers a scenic 10-minute ride into town. Prefer to drive? The Byron Bay township is only 11 minutes away by car.
Book your stay and enjoy a preferential rate. Bookings are made through the below link to the hotel and are subject to availability at the time of booking.
Limited on-site accommodation is available, register early to secure your spot and stay at this vibrant and stylish location.
- Botanica Villa with Breakfast (1 breakfast per room) $445 inclusive of GST per night
Once you enter your details, SCA will invoice your accommodation. If you are looking for a different type of room, a 2 bedroom Villa might be available, please contact us on events@strata.community to enquiry about availability and price.
Please review the Terms and Conditions before your booking your accommodation.
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